Support
3D Toy System Support (XM-5000)
Guides, troubleshooting, and parts for the XM-5000 3D Toy VRA. Most fixes take minutes.
Not sure which model you have?
Check the bottom front of your remote: it reads like "XM-5000 RF" or "VDS-3000 IR".
How-to guides
Determining the Model of Your System
Checking Connections (XM-5000)
Changing RF Channels (XM-5000 + VDS-3000)
Proper Placement of IR Sensors
Changing Units into Right or Left Units
Troubleshooting: Device Stays On
Troubleshooting: No Sound
Installation Guide (XM-5000 IR)
Guides open as PDFs. RF and IR installation guides for earlier series are available on request.
Quick fixes
Nothing happens when we push remote buttons
Fresh batteries first, then check both ends of the power cords, then the internal connections. On an IR system, make sure the remote has a clear line of sight to an IR sensor. If it persists, the remote or receiver likely needs replacing: order both, and return the unneeded one for a full refund.
The unit lights up but the toy does not move
That usually means a loose connection is delivering only partial power to the unit, especially if the other unit works fine. There are a few places to check. See the Checking Connections guide above.
A remote in one booth operates the unit in another
That is RF signal bleed between rooms. Pehratek RF remotes and receivers have four channels, so set each room to a different channel. See the Changing RF Channels guide above. If you have more than four rooms, converting to IR is the other option, and conversion kits are available.
Replacement parts in stock
parts available for most systems made in the last 10 years
Or send a message
Describe the issue and we reply during business hours, usually the same day.