Support

HD Video System Support (VDS-3000)

Guides, troubleshooting, and parts for the VDS-3000 HD Video VRA and earlier video models. Most fixes take minutes.

Not sure which model you have?

Check the bottom front of your remote: it reads like "XM-5000 RF" or "VDS-3000 IR".

How-to guides

Guides open as PDFs. Guides for earlier video models, including adding custom video files, are available on request.

The display shows a menu instead of the VRA videos

The memory card has likely gone bad. Swap the card from the working unit into the bad one to confirm, then replace the card. We recommend replacing both units' cards at the same time so it does not recur. New memory cards are here.
The video display flickers (IR systems)

This is usually IR sensor placement. The sensors should not be mounted on the monitor or within 18 inches of it. Relocate the sensors away from the monitors. See the Proper Placement of IR Sensors guide above.
The display stays bright all the time

Contact us about this one. We have a fix for it.

parts available for most systems made in the last 10 years

chat is usually instant

Chat with us
Tap the chat bubble in the corner. Usually the fastest way to a fix.
Call 855-EAR-8440 (855-327-8440)
Real humans on Texas business hours. Leave a message after hours and we call back.

Describe the issue and we reply during business hours, usually the same day.