Refund policy

90-Day In-Clinic Trial

We offer a 90 day in-clinic trial of our VRA systems! You are still responsible for shipping costs of the item to you and for return shipping. There are no restocking fees!

Purchase price will be refunded. Shipping costs will not be refunded.

Returns
To be eligible for a return, your item must be in the same condition that you received it. Parts and accessories may be returned within 60 days of when you first receive the item. VRA systems are covered by the 90-day in-clinic trial above.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pehratek.com.

If you receive the wrong item please contact us at info@pehratek.com and we will refund you.

Shipping
To return your product, you should ship your product to: 1620 North Interstate 35E, Ste 305, Carrollton TX 75006, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you, may vary.