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How can we help?

Start with the instant options below. If you would rather talk to a human, we are easy to reach too.

Fastest answers

usually instant, day or night

Chat with us
Tap the chat bubble in the corner of any page. Ask anything: setup, troubleshooting, or which part you need.
Guides + how-tos
Step-by-step setup, content loading, and fixes for every system. Available at 2 a.m. before clinic.
Find guides by system
FAQ
Two dozen straight answers on buying, trials, warranties, and day-to-day use.
Read the FAQ

Guides, manuals, and fixes organized by the system in your booth.

XM-5000
3D Toy VRA support
Toy swaps, remotes, sensors, and setup.
Open support hub
VDS-3000
HD Video VRA support
Memory cards, content loading, monitors.
Open support hub
DSS-8000
DualStim VRA support
Both formats, one remote, every fix.
Open support hub

Rather talk to a human?

Real humans on Texas business hours. Leave a message after hours and we call back. A little slower than chat, still quick.

Describe the issue and the system model in your booth. We reply during business hours, usually the same day.